Frequently Asked Questions
Everything you need to know about bringing light into your home.
What is the average shipping time for large lighting fixtures?
Most standard fixtures ship within 3-5 business days. For oversized items or chandeliers requiring specialized freight, delivery typically takes 7-14 business days depending on your location.
Do your products come with a warranty?
Yes, all Luminaire products include a 2-year manufacturer warranty that covers electrical components and structural defects under normal residential use.
What is your return policy for home decor items?
We offer a 30-day return window for items in their original packaging. Please note that installed lighting fixtures or custom-made pieces are not eligible for return.
Are light bulbs included with the fixtures?
To ensure you can choose the right color temperature for your space, bulbs are generally sold separately unless specifically stated in the product description.
Do you offer professional installation services?
While we do not provide direct installation, we provide detailed digital guides for all products. We strongly recommend hiring a licensed electrician for all hardwired ceiling and wall fixtures.
Are your outdoor lights weather-resistant?
All items in our Outdoor Collection are UL-rated for wet or damp locations, ensuring they are protected against rain, snow, and humidity.